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For information relating to shipping schedules and tracking, please visit our Shipping Information page. For more information relating to returns or cancellations, please refer to our Returns & Cancellations page. For any other questions, please check our FAQ's page, or drop us a line using the contact form below. We aim to respond to all our customer enquiries within 1 business day.
We automatically send order confirmation emails and shipping update emails after you have placed your order. Please ensure that you provide your correct email address when you place your order. Hotmail & Gmail users please note: If you are a user of Gmail or Hotmail then we recommend you check your spam folders or junk inbox folder, as sometimes important shipping update emails can end up in these folders.
* Shipping Updates 18th September 2020 *
Please note: Whilst most postal services and global carriers are striving to operate normal services throughout the COVID-19 situation, there remains a possibility that your delivery date may be delayed by a few days. There may be delays to tracking updates and some packages may be moving through the postal system more slowly than usual. If you need any assistance with tracking or order progressing in the meantime, please drop us a line using the form below and we'll be pleased to help you out. Thank you!